Frequently Asked Questions

At the airport

How do I find out if my flight is delayed?
Refer to the Flight Information Display System (FIDS) either on the Karratha Airport website or inside the terminal. Alternatively you can contact your airline direct by clicking our Airport Services tab for airline contact details.

Who can I contact regarding lost property?
If you have left your property on board your flight, please contact your airline direct. If however you have lost something in the terminal, please contact the Airport management Office on (08) 9186 8507. Please note Karratha Airport Management office hours are Monday-Friday 07:00am and closes at 05:00 pm.

Are lockers provided in the terminal?
No. For security reasons the Airport cannot be responsible for passenger belongings.

Can I leave my car keys with airport staff for someone to come and collect my vehicle?
No.  Due to security regulations the Airport cannot be responsible for passenger belongings.

Is there internet access available at Karratha Airport?
Yes, Wireless Internet access (Wi Fi) is available within the Terminal. Any device that supports Wi Fi can connect to the service within the Terminal. All Airport Wi Fi users are required to click and agree to the terms of use in order for connection to occur.

What time should I check-in before my flight departs?
Please check with the airline you are travelling with for more specific check-in requirements as check-in times vary between the airlines.

How much can my luggage weigh?
For information on check-in baggage allowances, please contact the airline you are flying with direct as each airline has their own baggage allowances. Click on our Airport Services tab for airline contact details.
 

Security

A majority of Airport Security related questions can be answered by clicking the travel secure link provided:  travelsecure

Passenger Pick-up and Drop-off
Patrons and visitors to Karratha Airport are encouraged to use the car parking options available to them at the airport for passenger pick-up and drop-off and also if they wish to enter the terminals to greet or farewell passengers. Short term parking is 30minutes free of charge.

Can I farewell friends and family past the security screening point if I am not a passenger?
Yes; even if you’re just coming to have a coffee at the new café; everyone is welcome to come through security screening; so regardless if you are flying, meeting arriving passengers or even if you are not flying, please feel free to pass through security and enjoy the new atrium space, waiting area and amenities.
Access to the new arrivals and departures atrium is through security screening and it is worth noting normal airport security requirements apply.

Is the Airport open 24 hours?
The Karratha Airport Terminal is open from 06:00am and closes at 09:00 pm every day. For security reasons the Terminal is “security controlled” between 09:00 pm and 06:00 am and therefore passengers, and other persons, are not permitted to enter the Terminal during this time, nor sleep in the Terminal overnight.

Does Karratha Airport have more than one terminal?
There is one main terminal at Karratha Airport, all airlines operate from the main passenger Terminal.

There are a number of general aviation, rotor wing and off shore operations that have passenger facilitation buildings at Karratha Aerodrome please contact the airline or company directly for further details.

Do we need to book ahead to use the car park?
Booking is not required for any of the car parks. At the car park entry, simply take a ticket to enter.

To collect your car, use the same ticket to exist by first paying at the pay machine located in front of the terminal. Alternatively, you can insert a credit card at the carpark gate (Mastercard or Visa) when entering and exiting. The balance will be charged directly to your card and a receipt will print. We encourage the use of credit cards to save time, reduce paper ticket consumption, and lost ticket issues. We also encourage you to keep all receipts in case you lose your ticket.

Can you tell me how much it will cost to park my car for a certain number of days?
Please visit our Parking and Transport page for details of applicable charges. There is 30minutes free parking available in the short term parking area for people picking up or dropping off passengers.
 

Can I park and wait along the road to the airport before I pick someone up?
Free parking is available for 30minutes in the short term parking area immediately in front of the terminal. No parking is permitted anywhere on the roads or areas around the airport except in the public car parks provided.  For security reasons unauthorised parking anywhere outside the designated parking areas may expose you to a fine or your vehicle may be towed away if unattended.

What happens if I lose my parking ticket?
If you lose your parking ticket you will be required to pay a $200 lost ticket fee to exit the car park. It is possible for this to be refunded, minus the estimated costs incurred for parking and a $35 administration fee, however it is at the discretion of the City of Karratha and subject to being able to prove the claim is genuine. It is therefore advisable that you keep your parking tickets safe and hold on to all receipts issued when purchasing a ticket. We will endeavour to verify your entry and exit details using the information you provide and our CCTV and data records. Our parking contractor will advise you of this process from the ticketing machine or when trying to exit the car park. To make a claim for the refund of your lost ticket fee please write to the City of Karratha airport.administration@karratha.wa.gov.au and provide evidence together with copies of receipts, proof of travel or other documents that will assist us in verifying your claim.

Car park assistance
Our onsite front of house and security officers  and airport staff are more than happy to assist you with you parking and ticketing needs. If you require assistance please press the intercom button which are provided on each ticketing payment machine, exit or entry machine.   You will be redirected to our 24/7 car park call centre where someone will always be available to help with your enquiry. We require a high level customer service of this call centre; if you have any complaints with the level of services received through the parking intercom service, please contact the Airport’s Administration Office on airport.administration@karratha.wa.gov.au   

Can I use a credit card to pay for car parking?
Yes the pay machines, entry and exit gates all accept credit cards (Mastercard or Visa).  We encourage the use of credit cards to save time, reduce paper ticket consumption, and lost ticket issues.
At the car park entry, simply take a ticket to enter. To collect your car, use the same ticket to exist by first paying at the pay machine located in front of the terminal. Alternatively, you can insert a credit card at the carpark gate (Mastercard or Visa) when entering and exiting. The balance will be charged directly to your card and a receipt will print.

Unattended Baggage
Baggage must never be left unattended in public areas. All such baggage will be treated as suspicious.

All belongings should be clearly tagged with your contact details and your destination displayed on the outside. Airlines supply luggage tags for this purpose and are available at the check-in counters.

Ensure that you pack your own bags and never take items on board an aircraft for other people.

Security Related Threats
Passengers and airport visitors are warned that all threats and comments made about the carrying of weapons or explosives - whether intended as a joke or not – will be taken seriously and may result in refusal of carriage onto the flight and prosecution by the Australian Federal Police.

Prohibited Items in hand luggage
Bladed implements such as knives, letter openers, sharp scissors and tools are prohibited in hand luggage.

These items should instead be packed in your checked luggage for air travel.

If these items are not surrendered at the screening points the passenger is in breach of Australian Government regulations and the airline will not allow the passenger to travel. Please ensure no items are in your hand luggage before reaching the screening point otherwise detection of these items at screening points will require you to surrender these.

Items that are most frequently surrendered at Security Screening points include:

  • Knives
  • Tools
  • Swiss Army Knives / Leatherman
  • Sporting items
  • Scissors
  • Letter Openers
  • Lighters / Matches
  • Razor Blades
  • Lighter Fluid
  • Box cutters / Stanley Knives
  • Cable Ties
  • Aerosols
  • Kitchen / Cooking Equipment
  • Imitation firearms / toys
  • Screwdrivers
  • Fireworks / Sparklers

For more information go to: travelsecure

What happens to surrendered items?
Items prohibited for air travel and surrendered at the security screening points within Karratha Airport are surrendered to the City of Karratha Waste Services to be sold in the Tip Shop or they are disposed accordingly.